Wednesday, September 7, 2011

How To Deal With Common Air Travel Snafus...

...and how to beat them. Part 7 in a series of 8.

YOUR LUGGAGE, OR SOMETHING INSIDE, IS DAMAGED

Your suitcase isn't insured by the airline for wear and tear. But if something inside your bag is damaged, it may be covered.

Why it matters: On domestic flights, a passenger can recover up to $3,300 for damaged or lost contents of luggage. Liability on most international flights is less, strangely enough, at about $1,500 a passenger.

How to deal: Report a claim within 24 hours, or else you may lose your chance to file for reimbursement. Be prepared to itemize your belongings.

Trick to avoid the problem: Never pack anything fragile or difficult to replace in your checked luggage. For instance, airlines almost never cover jewelry or electronics. Even breakable items such as musical instruments that aren't packed in hard-sided cases are usually not covered by U.S. airlines. Just ask Dave Carroll, the musician who made a famous YouTube video about how his guitar was damaged to the tune of $1,200 by United baggage handlers. Insider tip: If your bag's contents are critical, ship them by a service such as FedEx or UPS. Because of rising checked-baggage fees, major shipping services are increasingly competitive in their rates. Just be sure to call your hotel first to make sure it will accept your package for delivery without charging a fee.


Monday, September 5, 2011

How To Deal With Common Air Travel Snafus...

...and beat them! Part 6 in a series of 8.

YOU DON'T FIT IN YOUR SEAT

If you're super tall or extremely overweight, you may not fit in the typical airplane seat.

Why it matters: Consider how flight attendants on a recent Horizon Air flight forced a six-foot-nine-inch-tall passenger to leave a plane because his legs were blocking the aisle. The airline later apologized, saying it should have instead had the flier trade seats with another passenger in the roomier exit row. Plus-size passengers have also been in the news in recent years: Airlines increasingly insist that passengers who can't fit in a seat with a seatbelt extender buy an additional seat.

How to deal: When you have trouble fitting in your seat, ask a flight attendant if he or she could arrange for a swap between you and another passenger who may have more legroom or free space on either side.

Trick to avoid the problem: Check in online 24 hours prior to departure and select a seat assignment in the roomy exit row. If that's not possible, call the airline, explain your problem, and buy an adjacent seat. Insider tip: If you do buy a second ticket, ask the gate agent what your airline's policy is on refunding the price of the spare seat if it turns out that you can sit comfortably without it—some airlines will reimburse the cost if they have made a note ahead of time in the reservations system.