Showing posts with label air travel snafus. Show all posts
Showing posts with label air travel snafus. Show all posts

Monday, October 3, 2011

How To Deal With Common Air Travel Snafus...

...and beat them! Part 8 of 8 in a series.

YOU LOSE YOUR PASSPORT

Perhaps you got pickpocketed or lost your day pack. Either way, your passport has gone the way of your cash and credit cards. Talk about headaches.

Why it matters: Without a U.S. passport, you won't be able to return to the country. (Vacations are nice, but who wants to become an accidental expat?)

How to deal: Passports can often be issued at a U.S. embassy on the same day if you can prove your identity (the U.S. Department of State has a full list of embassies and consulate offices around the world). Of course, it's hard to prove your identity when your wallet—and everything in it—is MIA. The best first step in this situation is to go to a police station to get a statement declaring your situation. Take this statement to the embassy, and they should be able to retrieve your information in their system. You will need to pay a fee (around $135) to replace your passport.

Trick to avoid the problem: Stash your passport in a hotel safe or stuff it in a security pouch, such as the Rick Steves Silk Money Belt, which you can wear under your clothes (from $10, Amazon). Insider tip: Before you depart, sign up for the U.S. Department of State's free Smart Traveler Enrollment Program. Store your passport number and other details in its online database, making it easy for you to receive emergency assistance from a U.S. embassy or consulate during an emergency. Alternatively, e-mail a scan of your passport to yourself at a Web-based account, which you can access if you lose your passport and you need to look up its number and issue date to request a new one.

Wednesday, September 7, 2011

How To Deal With Common Air Travel Snafus...

...and how to beat them. Part 7 in a series of 8.

YOUR LUGGAGE, OR SOMETHING INSIDE, IS DAMAGED

Your suitcase isn't insured by the airline for wear and tear. But if something inside your bag is damaged, it may be covered.

Why it matters: On domestic flights, a passenger can recover up to $3,300 for damaged or lost contents of luggage. Liability on most international flights is less, strangely enough, at about $1,500 a passenger.

How to deal: Report a claim within 24 hours, or else you may lose your chance to file for reimbursement. Be prepared to itemize your belongings.

Trick to avoid the problem: Never pack anything fragile or difficult to replace in your checked luggage. For instance, airlines almost never cover jewelry or electronics. Even breakable items such as musical instruments that aren't packed in hard-sided cases are usually not covered by U.S. airlines. Just ask Dave Carroll, the musician who made a famous YouTube video about how his guitar was damaged to the tune of $1,200 by United baggage handlers. Insider tip: If your bag's contents are critical, ship them by a service such as FedEx or UPS. Because of rising checked-baggage fees, major shipping services are increasingly competitive in their rates. Just be sure to call your hotel first to make sure it will accept your package for delivery without charging a fee.


Sunday, August 21, 2011

How To Deal With Common Air Travel Snafus...


...and how to beat them! Part 4 of 8 in a series.

YOU'RE BUMPED FROM A FLIGHT

Last year, airlines bumped 681,105 passengers from flights in this country (8.7 percent of these individuals were bumped against their will). Overbooking is to blame.

Why it matters: If you volunteer to give up your seat, you'll be rebooked and usually rewarded with a free flight pass to use at another time. But if you're unlucky enough to be kicked off a domestic flight against your will, you're at the mercy of the airline's schedule. With planes often flying at capacity today, it could be a long while before you reach your destination.

How to deal: If you're bumped involuntarily, know your legal rights: Being placed on another flight within an hour scores you no compensation. Yet when it takes up to two hours on a domestic flight (or four hours for international travel), the airline must pay you double the value of your one-way fare, up to a maximum of $650. If you're more than two hours delayed, you'll be reimbursed four times the value of your one-way ticket, up to $1,300 max. Flying in Europe? Rules are similar, with possible compensation up to $874.

Trick for avoiding the problem: Check in via the airline's website as soon as you're allowed—usually 24 hours before departure. Early check-in may boost the chance that you'll make it onto a flight. Insider tip: When it comes to reimbursement, federal law entitles you to cash for being bumped against your will. The airline may try to give you a voucher for a free future flight instead. Insist on the cash, which is obviously less restrictive than a voucher. But if you're volunteering to give up your seat, don't be pushy about receiving cash. In that case, airlines aren't required to give you anything, so a gracious "thank you" is all that's called for.